A message from our family to yours
In these exceptional and worrying times as the world tackles the outbreak of Covid-19, we wanted to write and let you know what we will be doing in response to the crisis.
First and foremost, we are putting people first. Be this our customers, our store advisors, factory workers, office staff or therapists. The health and wellbeing of everyone is our primary concern and we will continue to be guided by their best interests.
It is therefore with a very heavy heart that we have taken the difficult decision to close the majority of our stores and therapy rooms from the end of the day tomorrow, Friday 20 March, until we are confident we can safely open our doors to you again. You can find out whether this currently affects your local store. Our website remains fully open for business however, with deliveries directly to your door made by Parcelforce (but please do forgive us if this takes a little longer than usual due to high demand across many businesses). You can also continue to enjoy your favourite products by shopping directly with one of our many Home Consultants who are based up and down the country.
We know that many of you have been frustrated by the availability of our Organic Defence Hand Spray. As you can imagine we have faced unprecedented demand for this product, but please rest assured that we have been working round the clock to keep this in stock, and we will have many more coming very shortly so please do keep checking back. You may spot some slightly different packaging formats, but you’ll still find the same effective formulation with 70% alcohol content inside. Do hang on to your original spray bottles however as we hope to have a refill format with you very shortly ... and watch this space for some new and exciting Organic Defence products later in the Spring.
It won’t just be our products that will be available on-line. We know that our stores and incredible staff are a wonderful source of advice and community for many of you, so we will be doing our best to bring this to you in other ways. For example, we will have more trained advisors on hand to offer advice over the phone and on email. Please do stay in touch.
We realise many of you will be spending much more time at home away from your usual networks and activities. If you’re not already part of our social media communities, we’d love you to join us on Facebook or Instagram where we’ll also be sharing lots of tips and advice to stay both mentally and physically well. And if you want to use this time to learn something new, keep an eye out for some on-line courses coming soon which will be brought to you by our many in-house natural health and wellbeing experts.
Thank you for your understanding and patience during these challenging times. We are enormously grateful for your custom and loyalty, and hope we can all emerge from this as an even stronger wellbeing community. When we first opened our doors in Covent Garden 1981, it was with the aim of helping people lead healthier, happier lives, naturally. Never has that original mission been more important than today.
With our very best wishes,
Anabel and Barnabas Kindersley