Terms & Conditions

Terms & Conditions

NYR Organic is the trading name of Neal’s Yard Remedies (Home) Ltd and previously traded as NYR Home.  All references to NYR Organic apply to Neal’s Yard Remedies (Home) Ltd and both trading names NYR Organic and NYR Home.

Conditions of Sale

Party Orders/Delivery

All orders are accepted by the Consultant subject to availability and payment. Delivery will normally be made within 7-10 days of receipt of your order from the party Host, subject to the receipt by the Consultant of any outstanding payment.

Orders Placed via Replicated Website

Delivery is 5-7 days from receipt of your order via Parcelforce. 

Total Satisfaction

We are sure you will have total satisfaction from your purchase. If not totally satisfied, however, please contact your NYR Organic Consultant. If still not satisfied, contact:
Customer Relations, NYR Organic, Peacemarsh, Gillingham, Dorset SP8 4EU.
To back up our total commitment to consumer satisfaction, the Direct Selling Associations of the UK and of Ireland operate a dispute resolution service for any consumer who is still not satisfied.
For details, contact DSA or DSAI:
Enterprise House
30 Billing Road
Northampton
NN1 5DQ
or visit the DSA or DSAI website:
www.dsa.org.uk or www.dsai.ie

Cancellation/Refund

For party orders you have the right to cancel this contract within a period of 14 days following you placing this order or up to 14 days from the day after delivery of the products, whichever period is longer, by sending a written or email notice of cancellation to your Consultant at the address on the front of the order form.  For online orders, please contact enquiries.ie@nyrorganic.com. For postal cancellations, we recommend that this be sent by recorded delivery.

Online and postal orders - cancellation

If you cancel an online or postal order within the time limit above, any sum paid by you or on your behalf under this contract shall be refunded to you but if you have received the products you ordered you must return these products at your own cost and, provided you have taken reasonable care of them, you will be entitled to be repaid the amount you paid for these products. You will be repaid once we have received the goods back.

Quality Guarantee

This guarantee applies only to the Neal’s Yard Remedies products that we have sold to you within the United Kingdom or the Republic of Ireland. Neal’s Yard Remedies (Home) Limited will refund, replace or exchange any unused goods sold, which are in resalable condition and which are returned to the Consultant within 21 days. Neal’s Yard Remedies (Home) Limited guarantees the quality of every item supplied by it and will exchange, refund and replace any product and accessory showing a manufacturing defect, which is returned (within a reasonable time of receipt of the goods by the Consultant). This guarantee and your rights of cancellation are without prejudice to your statutory rights.

Data Protection

We take your privacy extremely seriously. We will not pass your personal information to any third party or use it for any other purpose than that stated herein. By providing your title, name, surname, postal address, email, phone, mobile and bank details (in short “Personal Information”) on the Customer Order Form and by placing your order, you explicitly agree and consent for your Personal Information to be used by the Consultant and passed to, used and store securely anywhere in the world by Neal’s Yard Remedies (Home) Limited for the purposes of processing your order, including processing exchanges, returns, refunds, complaints or statistical and business analysis, as well as for sending to you marketing communications, to the receipt of which you have for the time being explicitly consented by ticking the relevant box on this form (the “Purpose”). Neal’s Yard Remedies (Home) Limited may share your Personal Information only (i) within its group of companies or (ii) with subcontractors acting as Data Processors (Neal’s Yard Remedies (Home) Limited being the Data Controller) for the Purpose, or (iii) with other consultants (other than the Consultant named in this form) within its sales force for the purposes of processing your orders and maintaining its relationship with you, or (iv) with credit reference agencies in order to make credit decisions and/or trace customers and/or for fraud prevention purposes. You can access your Personal Information and correct factual errors thereof, or request details of the manner in which your Personal Information may have been processed (in accordance with the above) by contacting us at the address above. To protect your privacy and security, reasonable steps will be taken to verify your identity before acting upon your instructions.


Current Offers

12 Days of Christmas 2017 Terms & Conditions - UK

  1. No purchase necessary.
  2. Prize draw is only open to residents of the UK aged 18 or over.
  3. Closing date for daily entries are: Day 1 – December 2nd 2017, 9am; Day 2 – December 3rd 2017, 9am; Day 3 – December 4th 2017, 9am; Day  4 – December 5th 2017, 9am; Day 5 – December 6th 2017, 9am; Day 6 – December 7th 2017, 9am; Day7 – December 8th 2017, 9am; Day 8 – December 9th 2017, 9am; Day 9 – December 10th 2017, 9am; Day 10 – December 11th 2017, 9am; Day 11 – December 12th 2017, 9am; Day 12 – December 13th 2017, 9am.
  4. The prize for day 1 - 12 comprises of a gift from the Neal’s Yard Remedies Christmas Collection and a certificate representing half an acre of rainforest on behalf of World Land Trust.
  5. 3 winners will be chosen daily for day 1 – 12 at random from all valid entries received on the previous day.
  6. The winners will be notified within 21 days of closing date by email. A list of winners is available on request.
  7. If the prize is not claimed within 21 days of notification, another prize-winner will be drawn and the original prize-winner will forfeit the prize.
  8. Entry is online through win.nealsyardremedies.com/12Days or win.nealsyardremedies.com/NYR12Days
  9. In the event that any part of the prize becomes unavailable, it may be replaced by items of equal or greater value.
  10. No more than one entry per household per day.
  11. There is no cash alternative.
  12. The prize is non-transferable and non-refundable.
  13. Neal’s Yard Remedies reserves the right to alter, amend or withdraw prizes without prior notice in the event that unforeseen circumstances make this unavoidable.
  14. Neal’s Yard Remedies’ decision is final and in the event of a dispute, no correspondence will be entered into.
  15. Prize draw is not open to employees, consultants, therapists or franchisees of Neal’s Yard Remedies their families or agencies.
  16. Neal’s Yard Remedies cannot be held responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, entries submitted online.
  17. Neal’s Yard Remedies would like to keep entrants informed of its products and services by email, post and/or telephone with an opt-in option on the entry form. Please email us at: advice@nealsyardremedies.com or write to Customer Services at the address below if you specifically do not want to receive this information. We will not pass your email address to third parties for marketing purposes. For more information please see our Privacy Policy on nealsyardremedies.com. By taking part in this promotion, entrants agree to such use of their personal data.
  18. Neal’s Yard Remedies assumes no responsibility whatsoever for entries which are not received by the deadline. Entries which are not submitted in accordance with these terms and conditions will be invalid.
  19. By taking part in this promotion, entrants agree to be bound by these terms and conditions. Any breach of these terms and conditions by the winner may result in the forfeiture of the prize.
  20. These terms and conditions shall be governed by and construed in accordance with English law.
  21. Promoter: Neal’s Yard (Natural Remedies) Limited, Peacemarsh, Gillingham, Dorset SP8 4EU (“Neal’s Yard Remedies”).

*One FREE Aromatic Foaming Bath per customer order when you spend £50 / €70 in a single transaction via your NYR Organic Consultant and their online shop, available from 9 December 2017 for a limited time only and while stocks last. Excludes previous purchases. No cash or other alternatives. Not to be used in conjunction with any other offer. NYR Organic reserves the right to change/withdraw this offer without notice. Free gift added to your basket automatically.

* Save £10 / €14 when you buy Wild Rose Moisturising SPF 30 For Face, normally £25 / €35. Applies via your NYR Organic Consultant and their online shop, available from 08 December 2017 for a limited time only and while stocks last. Excludes previous purchases. No cash or other alternatives. Not to be used in conjunction with any other offer. NYR Organic reserves the right to change/withdraw this offer without notice.

Save £8 / €13.20 when you buy the Deliciously Ella® exclusive collection in one transaction using PLU A0370. Deliciously Ella® Every Day book not sold separately. Applies via your NYR Organic Consultant and their online shop, available from 17 November 2017 for a limited time only and while stocks last. Excludes previous purchases. No cash or other alternatives. Not to be used in conjunction with any other offer. NYR Organic reserves the right to change/withdraw this offer without notice.

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